MVP Auto Rentals, LLC — Privacy Policy

Effective Date: November 4, 2026

MVP Auto Rentals, LLC (“MVP,” “we,” “us,” or “our”) respects your privacy. This policy explains how we handle information collected through our website, rental services, and customer communications.

Information We Collect

We collect information you provide when you inquire about or rent a vehicle, including your name, phone number, email address, address, reservation details, and communications with us. We also collect driver’s license information and photos, insurance documents, and information related to rental payments, vehicle condition, incidents, and claims.

Our rental vehicles have GPS tracking. We may collect vehicle location and related tracking information during a rental.

How We Use Information

We use information to verify rental eligibility and insurance, process reservations and rentals, communicate with customers, handle payments, document vehicle condition, manage claims and disputes, prevent fraud, and comply with applicable legal obligations.

We use GPS information for fleet management, vehicle security, locating and recovering vehicles, and investigating suspected misuse or violations of rental agreements, subject to applicable law.

We may send promotional text messages to customers who separately provide the required marketing consent.

Information Sharing

We may disclose information to service providers that help operate our business, including reservation, payment, document-storage, communications, and vehicle-tracking providers, as necessary to provide their services.

We may also disclose relevant information to insurers, claims administrators, professional advisers, and authorities when necessary to handle a claim or dispute, protect our rights or property, comply with legal obligations, or respond to lawful requests.

Text Messaging and Mobile Privacy

Customers may text us to request rental information or customer support. We use their phone numbers and message content to respond to those inquiries. Starting a customer-service conversation does not enroll a customer in promotional messaging.

Promotional text messages are sent only to customers who separately opt in. Consent to promotional texts is optional and is not a condition of renting a vehicle or purchasing services.

We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties, except with aggregators and providers of text-message services as necessary to deliver those services.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also email Info@mvpautorentals.com.

Website Information and Cookies

Our website and its hosting or service providers may use cookies and technical logs to support website operation and security. These may include information such as your IP address, browser type, and device information. We do not use Google Analytics or Meta/Facebook tracking on our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Information Security and Retention

We use reasonable administrative and technical safeguards to protect personal information. No method of electronic transmission or storage is completely secure.

We retain information as reasonably necessary to provide services, maintain business records, resolve disputes, process claims, and satisfy applicable legal requirements. Retention periods vary depending on the information and its purpose.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law and may need to verify your identity. Certain records may need to be retained for legal, contractual, security, or claims-related reasons.

You may withdraw consent to promotional text messages by replying STOP. Withdrawing marketing consent does not affect your ability to rent a vehicle.

Third-Party Services

Our website may link to third-party websites or services. Their handling of information is governed by their own privacy policies.

Policy Updates

We may update this policy to reflect changes in our practices or applicable requirements. Updates will be posted on this page with a revised effective date.

Contact Us

MVP Auto Rentals, LLC
91 Pitkin St.
East Hartford, CT 06108
Email: Info@mvpautorentals.com
Website: https://mvpautorentals.com